A little help for grown-ups
Start here for the everyday things. Your child’s game can wait while you sort them out.
How do I open the grown-up corner?
On the games screen, open the grown-up corner using the gear button, then answer the addition question. This keeps settings and purchase choices separate from your child’s play.
How do I restore a purchase?
Open the grown-up corner, find Glowbug Plus, then choose Restore purchases. Use the same Apple account that made the purchase and check that your iPad is connected to the internet. If access still looks wrong, include the app version and what happened when contacting support; never send payment details.
How do I delete our data?
Open the grown-up corner, go to Settings, then Data, and choose the delete-everything option. Read the confirmation and result. If it reports a partial or failed deletion, use its retry action. Deleting local data does not cancel an Apple subscription or remove an email signup.
Can we play without sound?
Yes. Open the grown-up corner and change the sound choice to silent play.
Does this tell me how well my child sees?
No. Play records describe activity in the games, not eyesight or an attention score. Speak with an eye-care professional if you have concerns.
Contact
Please do not send sensitive information.
For app help, include your iPad model, app version and a short description of what happened. For an email-list removal request, include only the grown-up email address to remove.